FAQ
FREQUENTLY ASKED QUESTIONS
Why do patients choose to receive their primary care at home?
Patients and their families or caregivers often choose the services offered by home-based primary care providers such as On-Site Health LLC. because of the ease in which the elderly and disabled can receive complete medical care. Patients who are unable to travel to a doctor’s office without transportation or assistance have a much more comfortable and convenient way of obtaining medical treatment. Many times, patients have access to care but they do not have time to leave work related to financial constraints which leads to waiting for treatment until emergency services are needed.
What if a patient already has a primary care provider?
If a patient already has a primary care provider but has a medical need for a home visit, our providers will work along with the current primary care doctor or specialist by providing a detailed report of each visit, or our doctors can become the patient’s primary care physician if a patient so desires. On-Site Health provides all services that you would normally receive in your primary care clinic except that we bring all of these services TO YOU!
Can I see the provider in the office rather than at home?
Absolutely! Our office is fully equipped with a clinic room for in-office visits.
Does a patient have to have a serious illness to have a physician visit them at home?
No, On-Site Health provides a full range of medical care to different types of patients with a wide-range of needs. The care provided at a home visit ranges from routine check-ups and preventive care to the diagnosis and treatment of serious illnesses.
Can a patient receive a home visit in an assisted living setting?
Absolutely! On-Site Health visits patients in their homes, as well as assisted living facilities, retirement homes, and retirement communities.
What can a patient expect at the time of their home visit?
An initial home visit consists of a comprehensive history and physical examination in conjunction with a thorough assessment of the patient’s current living conditions and caregiver needs. An individual plan of care will be established and all medications are reviewed and adjusted as necessary. All subsequent care will be provided according to the patient’s individual medical needs. Follow-up visits will be regularly scheduled in order to routinely monitor the care and condition of the patient.
Who will provide the care during a home visit?
Every initial home visit is performed by D. Greg Tisdale, MSN, FNP-C and/or Erika Redd, MSN, AGNP-C accompanied by medical personnel at most visits. Patients may also receive consults with home-care therapies, radiological services, and other services.
When are home visits available?
Home visits are provided Monday through Thursday, 7 a.m. to 4 p.m. Our provider is available by phone 4 p.m. until 6 p.m. on Tuesdays and Thursdays for after-hours care and Telehealth.
How does a patient schedule an appointment for a home visit?
To schedule an appointment, please call 769.333.8808. Our office staff is available by phone Monday through Friday between the hours of 8 a.m. & 5 p.m. All appointment messages left on the machine after hours will be returned the next business day. Appointments are generally scheduled within two weeks of non-urgent requests, and the scheduling department will call to confirm the appointment the day before the home visit. However, because of our unique opportunity to have flexibility to make a house call, there are many days that we are able to visit you within hours of your call!
Is telehealth an option?
Absolutely! When appropriate, we offer telehealth services with two-way audio-visual, secure calls.
What insurances does On-Site Health accept?
On-Site Health accepts Medicare and Medicaid and is credentialed with several major insurance companies. Patients will be responsible for their health plan or Medicare annual deductible and the remaining 20% if they do not have a supplemental/ secondary insurance policy that covers these costs. For more information, please your health plan website. If your we are not in network with your insurance carrier, you will be responsible for your out-of-network deductible fee or may pay a cash price and file with your insurance carrier independently.
Do you have After-Hours?
Our providers are on-call 24 hours a day and 7 days a week for facilities’ staff, home health agencies, providers, and clinical staff. Our providers also monitor voicemails during after hours for any urgent needs or requests, however, we do not guarantee a call-back during after hour times. If you receive home-health or hospice services, we encourage patient and/or caregivers to call their home-health organization on-call number first.
What if a patient is admitted to the hospital?
On-Site Health works with all area hospitals and hospitalist groups to ensure seamless, quality care to any of our patients who are admitted to the hospital. Our providers will be contacted by the hospital’s attending physician when necessary and, upon the patient’s discharge, we will provide prompt, post-hospital follow-up care.
What if a patient has an emergency?
On-Site Health is not an emergency service. If you are experiencing and emergency, please call 911 immediately.